HighLevel Weekly Update: Internal Chat, AI Coaching, and Smarter Scaling Tools

April 7–11, 2025

This week, HighLevel dropped a fresh round of features, resources, and global initiatives that sharpen how agencies communicate, automate, and grow. From better internal collaboration to AI-powered workflows and hands-on coaching, here's what’s new and how you can use it in your daily operations.

💬 Internal Team Chat Comes to Conversations

HighLevel just added Internal Chat to its Conversations module—making it much easier for teams to coordinate without leaving the platform.

What It Means:

• You can now have private discussions with your team inside the same space where client interactions happen.
• No need to toggle between Slack, email, or external chat tools.
• Team members can start threads, share files, and keep updates centralized.

This feature keeps your internal collaboration in the same environment as your customer communication—cutting down noise, context-switching, and delays.

🤖 AI Coaching Series: 9 Weeks of Training

For those ready to get serious about integrating AI into their agency systems, HighLevel is launching a nine-week expert-led training series.

What You’ll Learn:

• The foundations of AI prompting and workflow logic
• How to build and automate key business processes using HighLevel tools
• Time-saving use cases that actually apply to service businesses and agencies

It’s designed for both beginners and intermediate users who want to bridge the gap between “AI curiosity” and “AI execution.”

🧠 Build an AI Assistant in Just 5 Days

If you’ve been curious about using HighLevel’s AI tools but haven’t taken the leap yet, there’s now a five-day structured challenge to help you build and launch your own AI-powered assistant.

What It Covers:

• Step-by-step tasks to train your AI Employee
• Real-life examples of task automation (follow-ups, lead nurturing, appointment reminders)
• Quick wins that show how AI can be an actual team member—not just a toy

By the end of the five days, you’ll have a working AI agent integrated into your workflow and capable of supporting client tasks autonomously.

📢 For Affiliates: Share and Win

If you’re part of HighLevel’s affiliate program, there’s a new incentive to get creative: a contest to promote the platform through short videos. The best entries get cash rewards.

Beyond the contest, it’s a reminder that HighLevel’s affiliate model offers recurring revenue opportunities—ideal for creators, consultants, or agency owners who recommend tools regularly.

📝 Highlighted Blog: How AI Handles the Grind

A recent post on HighLevel’s blog breaks down how the AI Employee tool can save hours by handling repetitive work—everything from sending follow-ups to warming up leads or responding to FAQs.

It underscores the core message from this week's updates: Let automation handle the routine, so you can focus on growth.

🧰 Updated Docs and Training Resources

New help docs this week include:

• A guide to SEO basics for beginners
• Step-by-step instructions for scheduling automated reports
• Tutorials on managing calendar groups and widget ordering
• Workflow strategies for increasing client retention

Recurring onboarding and support sessions also continue, providing daily opportunities to ask questions and watch live setups.

Closing Thoughts

This week's developments from HighLevel show a clear trend: simplify, automate, and collaborate better. The updates are less about shiny new tools and more about integrating what you already use—so your operations run smoother, your team communicates better, and your systems work harder for you.

If you're running an agency or coaching business, these tools aren't just nice-to-have—they’re becoming the backbone of competitive service delivery.

Stay tuned, stay sharp, and keep experimenting.