GoHighLevel Reviews: Automate Feedback Requests, Boost Ratings, and Protect Your Reputation

⭐ What Is the GoHighLevel Review Automation System?

It’s a built-in reputation manager that lets you:

• Request reviews via SMS or email
• Filter out unhappy customers before they post public reviews
• Direct happy clients to Google, Facebook, or custom review sites
• Track review performance inside your CRM dashboard

No external review platforms required.

👉 Start your free trial of GoHighLevel

🔁 How It Works (Simple Flow)

1. A service is completed (or a sale happens)
2. GHL sends a review request link via email or text
3. The client clicks:
   • If happy → they’re guided to leave a public review (Google, FB, Yelp, etc.)
   • If unhappy → they’re sent to a feedback form instead (internal use)

This is often called a "review gate" or "review funnel".

🛠 How to Set It Up in GoHighLevel

You don’t need any plugins. It’s all native:

• Create a reputation campaign inside the GHL dashboard
• Choose your review sites (Google, Facebook, Yelp, etc.)
• Customize message content (email/SMS)
• Decide where to route unhappy customers
• Add trigger: after appointment, invoice, pipeline stage, etc.

You can embed review request widgets in emails, SMS, or even your funnels.

💬 Example Use Cases

For a Dentist:

• After a completed appointment, send an SMS saying: "Thanks for visiting us today. Mind sharing a quick review?"
• Route positive feedback to Google Business Profile
• Route negative to a private form reviewed by the front desk

For an Agency:

• After project delivery, send an automated email:
  "If we did a great job, we’d love a 5-star review here. If not, let us fix it."
• Monitor review score averages across all clients from your GHL dashboard

For a Coach or Consultant:

• After every paid session, fire off a request with:
  • Smart fields (name, time, session type)
  • A rating choice and optional testimonial form

🤖 Add AI to Review Handling

Using Voice AI or Conversation AI:

• Detect review sentiment automatically
• Trigger personal outreach from an AI agent for unhappy clients
• Auto-reply to positive reviews with personalized thank-yous

You can even prompt Voice AI to follow up and ask for a video testimonial later.

🔍 Review Reporting and Monitoring

From your GoHighLevel dashboard, track:

• Review count per location
• Average rating per platform
• Which campaigns bring in the most feedback
• Which sources (email, SMS, funnel) perform best

Export data or use it to auto-trigger loyalty offers.

🚨 Protect Your Reputation

Not every business gets 5 stars every time—but GHL helps you:

• Intercept negative feedback before it hits Google
• Offer real-time follow-up
• Show potential clients you care
• Keep ratings consistent across platforms

Set thresholds: if ratings drop below 4.2, trigger a manual check.

🎓 Learn Setup in the GoHighLevel Bootcamp

The GoHighLevel Bootcamp shows:

• Step-by-step review automation setup
• Building a review funnel with forms + logic
• Integrating with local SEO workflows

🚀 Turn Clients Into Promoters Automatically

With GHL’s review engine, every happy client becomes a promoter—without the awkward ask.

👉 Start your free trial of GoHighLevel and launch your first review funnel in minutes.