GoHighLevel Reputation Management: Boost Reviews and Build Local Trust
TL;DR
- Automate review requests via SMS/email
- Boost Google and Facebook review counts
- Prevent negative reviews with smart routing
- Respond to reviews from inside your dashboard
- Improve local SEO with consistent review activity
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Why Reputation Management Matters
Your best leads are searching your name and reading reviews. If your competitors have 100+ 5-star reviews and you don’t? You’ve already lost.
Without automation:
- Clients forget to leave reviews
- Negative reviews go unanswered
- You can’t scale trust efficiently
What You Get with GoHighLevel
- Automated Review Requests: Trigger SMS or email after appointments, purchases or form fills
- Review Gating: Happy clients go to Google, unhappy ones are routed to a feedback form
- Response Management: Monitor and reply directly to Google/Facebook reviews
- Custom Review Pages: Centralize links and calls-to-action for reviews
- Reporting Dashboard: Track review scores, response rates and trends over time
Real-World Example: Local Dentist Doubles Reviews in 45 Days
Challenge: Their Google rating dropped due to 2 old negative reviews, and they hadn’t requested reviews in months.
Solution: Set up GoHighLevel to automatically send review requests after each appointment via SMS.
Results:
- 77 new reviews in 45 days
- Rating increased from 3.9 to 4.7 stars
- Improved visibility in Google Maps
- 19 new patients booked citing "great reviews"
Best Practices
- Use SMS over email for higher review completion rate
- Customize your review page to reflect your brand
- Trigger review requests only after positive interactions (appointments marked as “show” or “won”)
- Monitor reviews weekly and reply fast
- Don’t ask every client at once—stagger for consistency
🔗 Automate Reviews with GoHighLevel
🎓 Reputation Growth Bootcamp
FAQs
Can I send review requests automatically? Yes. Use workflows to trigger SMS/email review requests after key events.
What platforms are supported? Google, Facebook, and any site with a public review link.
Does this help SEO? Yes. Frequent, high-quality reviews improve Google local rankings.
Can I avoid bad reviews? You can route unhappy clients to a feedback form before they post publicly.
Can I track results? Yes. You’ll see review counts, scores, and links inside your GHL dashboard.