GoHighLevel LevelUp 2025 – Conversations & Inbox

TL;DR:
LevelUp 2025 introduced a redesigned Conversations Hub with smart inbox filters, AI reply suggestions, and real-time message sync across all channels.

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Unified Message Center

All channels now display in a single threaded view — text, email, and chat combined. The new real-time sync eliminates double messages and lag between mobile and desktop.

AI-Suggested Replies

AI now proposes context-aware responses based on tone and intent. You can approve, edit, or reject instantly. It learns from your team’s previous answers to maintain consistency.

Multi-User Team Chat

Agencies can assign conversations, tag teammates, and leave private notes directly inside the chat window. Perfect for sales and support teams managing dozens of leads simultaneously.

Transcript Insights Integrated

The LevelUp team emphasized “no more message chaos.” This version’s backend rewrite ensures smooth syncing even with thousands of daily messages across clients.

How to Use

1. Go to Conversations > Inbox.
2. Connect channels (SMS, email, WhatsApp).
3. Assign messages to team members.
4. Enable AI suggestions in settings.

Why It Matters

• Saves time switching between platforms.
• Keeps every conversation in one place.
• Boosts response rates with AI speed.
• Makes multi-agent collaboration simple.

FAQs

Q1: Can AI replies be disabled for some users?
A: Yes, permissions can toggle AI suggestions per seat.

Q2: Does the inbox support file attachments?
A: Yes, drag-and-drop upload is available for all channels.

Q3: How fast is message syncing now?
A: Near-instant, with backend latency reduced by over 60%.