GoHighLevel for Junk Removal Services: Automate Bookings, Route Jobs, Get Paid Faster
TL;DR
Junk jobs go to the fastest reply with the clearest price range. GoHighLevel captures every lead, collects photos, estimates volume in m³, quotes a range, books time windows, batches routes by zone, guards truck capacity and weight, takes deposits, issues donation or recycling receipts, and drives reviews and referrals. Less admin, tighter routes, higher average ticket.
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Pain points you are paying for
- Slow quotes, prospects book the first hauler that replies.
- Guesswork on volume and weight, disputes at site.
- Trucks zigzag across the city, fuel and hours kill margin.
- Overweight loads and restricted items stall crews.
- No post-job system for reviews, referrals, or repeat work.
What the system does
- Capture calls, forms, Google messages, and ads into one CRM.
- Photo intake with angle prompts and quick measurements.
- m³ estimate from photos plus L × W × H in metres.
- Price range shown before booking to set expectations.
- Book morning or afternoon windows with travel buffers.
- Route batching by postcode clusters to cut daily km.
- Capacity rules by truck volume and weight, prevent overbooking.
- Payments deposits or card on file, balance link at completion.
- Compliance restricted item workflow, e-sign at site.
- Docs donation or recycling receipts emailed automatically.
- Reputation reviews at 2 hours, referrals within 7 days.
Fast intake flow that converts
- Lead starts a chat or calls.
- AI requests 3 photos, front, side, close-up, then rough length × width × height in metres.
- AI asks access notes, stairs, elevator, distance from curb in metres, parking rules.
- System shows a realistic price range and two nearest windows.
- Client selects a window, gets prep checklist and restricted items list.
- Crew receives job card with photos, estimated m³ and kg risk, capacity remaining, and surcharges to watch.
Intake fields that keep quotes accurate
- Pile size, L × W × H in metres, or quick picker, quarter, half, three-quarter, full truck.
- Photos, front, side, close-up.
- Material mix, household, yard waste, construction debris, appliances, mattresses, e-waste.
- Heavy materials present, soil, concrete, bricks, wet timber.
- Access, level, stairs count, elevator, distance from curb in metres, parking limits.
- Special handling, refrigerants, paint, tires, batteries.
- Map pin for routing and zone assignment.
Example pricing rules, use as your knowledge base
Adjust for your disposal fees and truck size. Keep ranges visible.
| Line item | Typical range, CAD | Unit | Notes |
|---|---|---|---|
| Minimum callout | 120 to 180 | per visit | Up to 1 m³ or first 100 kg |
| General household junk | 80 to 120 | per m³ | Based on 12 m³ truck example |
| Yard waste (clean) | 50 to 90 | per m³ | No soil or rocks |
| Construction debris | 100 to 160 | per m³ | Higher tip fees, heavier |
| Heavy material surcharge | 25 to 40 | per 100 kg over base | Concrete, bricks, wet loads |
| Appliance with coolant | 30 to 60 | each | Fridge, freezer, AC, env. fee |
| Mattress or box spring | 20 to 40 | each | City dependent fee |
| E-waste sorting | 10 to 25 | each | TVs, printers, batteries |
| Stairs or long carry | 10 to 20 | per floor or per 10 m | When no curb access |
| Same day or after-hours | 10 to 20 | percent | Priority premium |
State the range in chat or on the call, confirm by SMS and in the quote, store consent to cut disputes.
Capacity and route logic that protects margin
- Set truck capacity, for example 12 m³, and live used volume per job.
- Block new bookings if remaining capacity is below the next job estimate.
- Batch jobs by postcode cluster, target under 60 km per truck per day.
- Enforce buffers, 20 to 30 minutes between jobs, more for stairs or long carry.
- If a crew does not accept in 2 minutes, auto-route to the nearest truck with capacity.
- Weather flag on heavy rain or snow adds time buffers and slip notes.
- Landfill closing guardrail protects the last tip window, late-day windows shorten automatically.
High impact automations
- Missed call text-back in 15 seconds with photo intake link.
- Quote chasers at 2 hours and 24 hours with a short Q&A link.
- Card on file or deposit in the quote, 10 to 20 percent for large jobs.
- Day-of ETA SMS based on live route.
- Overweight workflow sends scale ticket and add-on line for approval before tipping.
- Restricted items logic, fee or redirect options with policy link.
- Donation or recycling receipt emailed with item list and photos.
- Review request 2 hours post job, reminders at day 3 and day 7.
- Neighbour referral offer for same-street pickups within 7 days.
Scripts that convert
- First reply, “Share 3 photos and rough size in metres, I will give you a price range in under a minute.”
- Range anchor, “From your photos this looks 3 to 5 m³. Typical jobs land between 360 and 600 CAD. Want the next morning or afternoon window?”
- Access clarity, “Any stairs, elevator, or more than 10 metres from curb? This affects carry time only.”
- Heavy check, “Any concrete, bricks, or wet timber? Heavy loads may add a weight fee, I will confirm at the scale.”
- Close, “I have Wednesday 09:00 to 12:00 or Thursday 13:00 to 16:00. I will send a prep checklist and restricted items list now.”
Metrics to track weekly
| Metric | Target | If below target, do this |
|---|---|---|
| First response time | under 2 minutes | Enable missed call text-back, extend AI hours |
| Intake completion rate | over 70 percent | Reduce fields, require photos |
| Quote to booked job | 45 to 65 percent | Tighten ranges, add two follow ups, show windows |
| Average km per truck per day | under 60 km | Rework zones, batch routes, raise buffers |
| Overweight add-on approval rate | over 80 percent | Pre-educate and use simple tap-to-approve |
| Review rate | 25 to 40 percent | Ask at 2 hours, remind day 3 and day 7 |
| Referral conversion | 10 to 20 percent | Add neighbour offer with expiry |
Real example, compact
A two-truck hauler in Scarborough added photo intake, capacity guards, and neighbour referrals. In 60 days: 319 inquiries, 76 percent intake completion, 171 booked jobs, average ticket 420 CAD, average distance cut from 92 km to 54 km, overweight add-ons approved 86 percent, review volume grew from 7 to 33, two donation partners added for receipts.
Owner insights
- Photos plus m³ estimate beat on-site only quotes for speed and win rate.
- Capacity guards protect timing and the last tip window.
- Explain weight fees before arrival, disputes drop.
- Receipts for donation and recycling raise trust and review rates.
Setup blueprint in GoHighLevel
- Intake form with m³ prompts, photos, access, restricted items, and map pin.
- Voice AI for calls that pushes to the form or books a window directly.
- Quote templates with base, per m³, and common surcharges as line items.
- Stripe connected, card on file or deposit links, balance on completion.
- Workflows, quote chasers, deposit reminders, route batching, capacity checks, ETA texts, overweight approvals, restricted items, receipts, reviews, referrals.
- Pipelines by zone, North, Central, South, with per-truck capacity fields.
- Test with 20 real leads, tune ranges, buffers, and capacity rules.
FAQs
How do I reduce on-site surprises
Collect photos, rough m³, and access details up front. Show a range that covers 80 percent of jobs and explain heavy surcharges early.
What if the load is heavier than expected
Use the overweight workflow. Send the scale ticket and an add-on line for approval before tipping.
How do I keep trucks from zigzagging
Use postcode clusters and zone calendars. Cap daily km and batch jobs by area. Protect the last tip window.
Do I need deposits
Take 10 to 20 percent for larger loads or long carry jobs. For minimum visits, balance on completion is enough.
Can I include donation or recycling receipts
Yes. Log items and upload photos in the CRM. Send branded donation or recycling receipts automatically after the job.
Commercial next steps
- Start a free GoHighLevel trial and deploy the junk removal snapshot with intake, quotes, capacity, routing, and receipts.
- Train crews to estimate m³ consistently and flag heavy materials early.
- Switch on reviews and neighbour referral offers to compound local demand.