GoHighLevel Conversations: Manage All Client Messages in One Place

📨 What Is the GoHighLevel Conversations Inbox?

It's a shared inbox for all your customer interactions:

• SMS
• Email
• Facebook Messenger
• Instagram DMs
• Google Business Messages
• WhatsApp (with Twilio or integrations)

Everything shows up in one place.

No more switching tabs or missing messages.

👉 Try GoHighLevel now

💬 Why It Matters to New Users

Running a business? Clients contact you everywhere.

Example: Someone books a service through your website and then replies on Instagram. With GoHighLevel, you see both in the same thread.

It’s like having your email, text, and social chat in one clean timeline.

🛠️ What You Can Do from the Inbox

• Send or schedule replies (text, email, social)
• Start new conversations from any channel
• Use templates or custom values to reply faster
• Assign to a team member or department
• Add internal notes
• Trigger workflows manually

⚡ Real-Life Example

A med spa gets a Facebook DM asking for Botox pricing.

• GHL captures the message in Conversations
• You reply with an info template + link to book
• When they schedule, a tag is applied
• Automated reminders and review requests kick in

Everything tracked. Everything automated.

🤖 Smart Tools Built Into the Inbox

• Templates: Quick-reply text or email snippets
• Custom Values: Auto-fill client names, links, etc.
• Trigger Workflows: From a message (e.g. send a form)
• Assign Users: Route to sales, service, admin
• Inbox Filters: See unread, assigned, open, etc.

🤝 Group Messaging (Advanced Use Case)

Need to follow up with several leads?
You can send bulk messages (with limits) via SMS or email while personalizing each with contact data.

Example:

• Send “Hey [First Name], we’ve got a spot this Friday…”
• Works great for cancellations, flash offers, or rebooking

🤖 AI Integration with Conversations

Use GoHighLevel AI tools to:

• Auto-respond to common questions
• Detect intent and escalate hot leads
• Score leads based on replies
• Suggest responses

Perfect for fast, scalable engagement.

🎓 Learn in the GoHighLevel Bootcamp

The GoHighLevel Bootcamp will show you:

• Inbox setup
• Connecting all channels (FB, IG, email, etc.)
• Using filters and smart replies
• Assigning team workflows

📣 Be Everywhere—Without Being Everywhere

With GoHighLevel Conversations, you stay on top of every client message without wasting time juggling apps.

👉 Try GoHighLevel now and connect your inbox in minutes.