Does GoHighLevel Conversation AI use ChatGPT?

Yes, it uses OpenAI-powered models integrated inside GoHighLevel to generate natural, contextual replies.

Can it book appointments automatically?

Yes, you can link your GoHighLevel calendar or share your booking URL to let the bot schedule appointments automatically.

10 Oct 2025 1 min read Conversation AI

GoHighLevel Conversation AI: Automate Replies Across Chat, SMS & Social

GoHighLevel Conversation AI automates replies across live chat, SMS, email, Facebook, and Instagram. Train it with your own FAQ or Google Doc, set reply delays, and book appointments automatically — all from one dashboard.

TL;DR

GoHighLevel’s Conversation AI replies to leads and clients automatically.
Train it with your content, deploy it on your funnel or site, and let it handle common questions 24/7. You can enable it under Settings → Conversation AI in any GoHighLevel account .

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Quick Setup Guide

Enable Conversation AI

Go to Settings → Conversation AI.
Choose mode: Off | Suggestive | Autopilot (full auto-reply).

Select Channels

Activate SMS, Live Chat, Facebook Messenger, or Instagram DMs.
Set a reply delay (3–5 s feels human).
Limit max messages per contact to control usage.

Train Your Bot

Add a URL (e.g. your FAQ page) or public Google Doc with Q&A pairs.
Click Train Bot to index data.

Customize Responses & Intent

Add manual answers for critical questions.
Set intent: Support or Booking.
Link to your calendar if you want it to book appointments.

Test & Refine

Chat with the bot under “Trial.”
Use 👍 or 👎 to rate answers.
Retrain where needed.

Deploy in Funnel or Site

Open your funnel → Settings → Chat Widget.
Select your configured chat gauge.
Edit colors, greeting, and avatar for brand fit.

Key Benefits

Instant response across all channels
Reduced manual reply load (-70 %)
Improved lead conversion (+15 %)
24/7 support presence without extra staff

Common Questions

1. Does Conversation AI use ChatGPT?
It leverages OpenAI-based models integrated within HighLevel’s infrastructure.

2. Can it book appointments for me?
Yes — connect your GoHighLevel calendar or send your booking link.

3. How many questions can I train it with?
Hundreds. Use structured Q&A Docs for best accuracy.

4. Does it work in multiple sub-accounts?
Each sub-account has its own AI configuration.

5. How much does GoHighLevel cost?
Plans start at USD 97/month (Starter), USD 297 (Unlimited), and USD 497 (Pro/SaaS).