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1 min read Automation Workflows

GoHighLevel Automation Workflows for Appointment-Based Businesses (2025)

Missed appointments mean lost revenue. Service businesses (med spas, dentists, gyms) need seamless reminders and post-visit review requests.

TL;DR

Manual appointment reminders and reviews kill productivity. With GoHighLevel, automate every lead touchpoint: reminders, booking, review requests, and follow-up.

Users report 27% higher show rates and 40% more Google reviews.
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How Does GoHighLevel Automate the Entire Customer Journey?

  • Send SMS/email reminders before appointments
  • Trigger review requests after service completion
  • Follow up with non-responders automatically
  • Track review-driven conversions inside your CRM

Manual review outreach wastes hours—automation fixes that instantly.

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Use Cases and Examples

  • Dentists: automated check-up reminders + post-visit review request
  • Gyms: new member onboarding + 1-month feedback
  • Med spas: procedure follow-ups + review flows

Step-by-Step Workflow Setup

StepAction
1Build reminder and review request workflow
2Connect appointment calendar to GoHighLevel
3Set smart rules (e.g., send reminders 24h before)
4Trigger review outreach after marked “complete”
5Monitor no-shows and send rebooking offers

Optimization Tips

  • Rotate SMS/email language to increase engagement
  • Always automate follow-ups post-no-show
  • Monitor review response rates monthly

FAQ

Q: Can GoHighLevel automate appointment reminders and reviews together?
A: Yes, build sequential workflows covering both reminder and review outreach.

Q: Does automation work for recurring appointments?
A: Yes, recurring events trigger reminders and review flows.

Q: Can workflows be customized by business type?
A: Yes, use templates for each vertical.

Q: Do review automations boost ranking and conversions?
A: Yes, review outreach drives map pack visibility and conversion spikes.

When should appointment reminders be sent?
24–48 hours prior.

Do automated review requests increase review volume?
Yes.

Automate every appointment and review task.

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Updated for 2025.