What happens if I miss a call?

You can set up GoHighLevel to automatically send an SMS reply to missed calls with a booking link or follow-up message.

Is the Conversations feature included in all GoHighLevel plans?

Yes, the Conversations inbox is a standard feature available in all GoHighLevel account tiers.

Can I assign incoming messages to specific users or team members?

Yes, you can manually assign or automate message routing by tag, source, or availability within GoHighLevel.

How is this different from platforms like Front or HelpScout?

Unlike those tools, GoHighLevel combines messaging with automation, CRM features, and marketing workflows—making it a complete business solution.

22 Jul 2025 3 min read Inbox

Can’t Keep Up with Client Messages? Centralize Everything in One GoHighLevel Inbox

Q: Can I reply to all messages from the GoHighLevel inbox?

Yes, GoHighLevel Conversations supports two-way messaging for SMS, email, Facebook Messenger, Instagram, and Google Business Messages.

Scattered client messages waste time and lose business. GoHighLevel Conversations brings every channel into one place—email, text, DMs and more—so you respond faster and close more deals.

TL;DR

Small businesses lose leads when messages get scattered across email, text, Facebook, Instagram and missed calls. GoHighLevel Conversations pulls everything into one inbox so you never miss a response. Centralize messaging, automate follow-ups, assign replies, and look instantly more professional.

👉 Start Free with GoHighLevel
👉 Learn in a Day with the GHL Bootcamp

Why Disconnected Messaging Kills Growth

Whether you're a solo operator or managing a team, here's what happens when you're not centralizing messages:

A lead texts your business number. You forget to respond.
A potential client DMs your Facebook page. You miss it for 3 days.
Your assistant replies to someone by email, but you don’t see it.
You’ve got WhatsApp, email, SMS and Instagram notifications pinging constantly—but none are in sync.

Result? Leads drop off. Existing clients get annoyed. Your business seems disorganized.

The solution? Centralize all incoming messages in one dashboard.

How GoHighLevel Conversations Works

One platform, all your client communications.

Here’s what GoHighLevel Conversations supports:

Channel	Integrated in Inbox?
SMS	✅ Yes
Email (via Gmail, Outlook)	✅ Yes
Facebook Messenger	✅ Yes
Instagram Direct	✅ Yes
Google Business Messages	✅ Yes
Voicemails & Missed Calls	✅ Yes
Website Forms	✅ Yes

Bonus: Missed calls trigger auto-text replies so leads don’t go cold.

Real Use Case: From Chaos to Control

Before GoHighLevel:
Jessica runs a local event planning business. She's manually checking Facebook DMs, texting from her iPhone, and forgetting to reply to emails. She lost 3 leads in one week.

After GoHighLevel:

All messages go into one dashboard.
New leads auto-tagged by source (e.g., “IG inquiry”).
Missed calls trigger a workflow to send her booking form.
Jessica sees the full message history per contact, even if her VA replied.

Features that Save Hours Each Week

Unified Inbox: View and reply to all messages from one place.
Templates and Canned Responses: Instantly answer FAQs.
Internal Notes: Add details for context your team can see.
Lead Tagging: Know exactly where they came from.
Assignment Rules: Route messages to the right team member.
Auto-Replies and Workflows: Trigger based on time or keywords.
Mobile App Access: Respond on-the-go.

Real-Life Equivalents for Each Use Case

GHL Conversations Feature	Real-World Equivalent
Unified Inbox	Like having Gmail, FB Messenger, and SMS in one tab
Auto Text-Back on Missed Call	Like a receptionist replying instantly
Contact Message History	Like a CRM view of every past interaction
Tag-based Routing	Like Gmail filters, but smarter
Assign to Team Member	Like a helpdesk system
Snippets + Templates	Like Quick Replies in IG but cross-platform

Who Needs This?

Therapists & Coaches tired of toggling between apps
Event planners managing social leads and email follow-ups
Salons, clinics, and repair shops juggling texts, missed calls, and forms
Freelancers and consultants who want to look pro without hiring staff
Agencies managing multiple brands with multiple inboxes

If you’re using personal phones, shared inboxes, and post-it notes… this is your upgrade.

Automation Opportunities

Use GoHighLevel’s workflows to automate based on conversations:

Trigger an email nurture sequence after first contact
Auto-assign leads based on source tag
Send reminders 24 hours after unanswered inquiries
Fire a booking form after a client asks for pricing
Route DMs to email after-hours

Setup in 5 Steps

Connect your Gmail/Outlook
Connect your SMS provider (like Twilio or LeadConnector)
Integrate Facebook, Instagram, and Google Business Profile
Create custom tags for source-based routing
Set up your autoresponder and snippets

You're live within an hour.

Results You Can Expect

100% lead response rate—even off hours
Faster follow-up = higher conversion
Better teamwork with message assignments
Cleaner lead pipeline visibility
Happier clients with consistent replies

Call to Action

You don’t need to hire more people. You need a smarter system.

👉 Start Free with GoHighLevel
👉 Learn in a Day with the GHL Bootcamp

FAQ

Can I reply to all messages from the GoHighLevel inbox?
Yes, it supports two-way communication for SMS, email, Facebook, IG, and more.

What if I miss a call?
You can trigger an auto-reply SMS with a link or booking message.

Is this included in every GoHighLevel plan?
Yes, Conversations is a core feature in all account levels.

Can I assign messages to different users?
Absolutely. You can route by tag, source, or manually assign.

What’s the difference between this and tools like Front or HelpScout?
Those tools don’t offer automation, CRM, or marketing funnels—GoHighLevel does.